BT get it wrong!
After prolonged negotiations with BT over the moving of our phones and Broadband from location 1 to location 2 within the same exchange area, it seemed reasonable for us to believe the following:
On the upside, it is a voidable contract, and we'll get our costs back --- or else
- BT didn't have too much notice of our move - apparently the 21 days notice we gave them was too much
- They knew where we were and where we were going
- No, we do not need a new phone system
- They knew we were keeping the same phone, fax and email details as before
- Yes, we did want a transitional period where we had Broadband in both places to ensure a smooth handover (as it says on your website as one of the benefits!)
- No, we do not need a new phone system
- Yes, what we have (Featureline) works ideally for our needs
- No, we do not need a new phone system, however good you make it sound
- Please! Just replicate what we have
- No, we do not need a ******** new phone system, just read the ****** fax we sent to you three times
- Dennis in Newcastle is an angel, who didn't try to sell us phones, understood what we were trying to do, and rewrote the contract to ensure it met our requirements. The best advice he gave was to ignore the Aberdeen office and speak to him directly
- Lynn who wired our phones was a gem. Looking like a trainee lumberjack, she scaled the poles to fill the instructions she had been given, which were not quite the instructions we had contracted to pay for. Thankfully Dennis saw her through and she worked like a Trojan on something she hadn't been trained to do.
- Today BT disconnected the Broadband in our old offices
- Today our broadband went down in the new offices as they had pulled the wrong plug. Right number (but that is because it had moved) wrong location
- Apparently this is a fault on the line as it is "out of sync", and not their mistake
- Except we can see they have pulled the wrong line and our old offices work fine
- Cue swearing, shouting and much abuse
- It will take 48 hours for them to get back to us, and possibly 10-14 days to fix it, except as it is a *fault* and not a new installation we might, just might, get it done sooner
- No-one else can give us a service in less than 10 days
On the upside, it is a voidable contract, and we'll get our costs back --- or else
1 comment:
Don't you just love BT! I remember discovering that they were charging me monthly for features I had not asked for (caller id being one). When I took them to task about it, I found out that these features weren't even available through the exchange that I was connected to. They then tried to say it was my fault for asking for a service that they couldn't provide in my area...?
And yes, you've guessed it, despite my complaint they also tried to sell me a new phone system...
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