Bloody BT!
We had two telephone lines running into the house, and one was disconnected some time back and the number transferred to the office. So we have a live line and a disconnected line running from the same cable in the garden. The live line is in a poor location, whilst the disconnected line is in an excellent location.
We phone BT and ask them to swap the lines about, and to ensure that the broadband is not lost.
It doesn’t sound too complicated until we get a letter telling us that the live line will be disconnected on one date and the new line installed a few days later. A quick call to BT confirms they have completely cocked-up the instructions and believe that we are moving house and have flagged the change as such.
The next post brings a letter from BT Broadband to say that the broadband will be ceased on 2 August. A phone call to a call centre on another continent advises us that they cannot stop the cessation (even with a week’s notice) and it will have to be ceased and then a new installation will proceed.
Another few phone calls establishes that the phone service doesn’t speak to the broadband guys, and the whole process is unstoppable, once started, which is madness in the extreme. “It isn’t anything to do with me”, seems to be the refrain.
We phone BT and ask them to swap the lines about, and to ensure that the broadband is not lost.
It doesn’t sound too complicated until we get a letter telling us that the live line will be disconnected on one date and the new line installed a few days later. A quick call to BT confirms they have completely cocked-up the instructions and believe that we are moving house and have flagged the change as such.
The next post brings a letter from BT Broadband to say that the broadband will be ceased on 2 August. A phone call to a call centre on another continent advises us that they cannot stop the cessation (even with a week’s notice) and it will have to be ceased and then a new installation will proceed.
Another few phone calls establishes that the phone service doesn’t speak to the broadband guys, and the whole process is unstoppable, once started, which is madness in the extreme. “It isn’t anything to do with me”, seems to be the refrain.
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