Technical difficulties
We had a systems upgrade in the office, involving a new and improved phone system and minor changes to our wiring configurations. The later for all sorts of reasons that I don't understand.
We were told that this would mean that we had two broadband lines overlapping for some time, before the old one was ceased. Our previous experience when we moved offices and transferred lines, had BT ceasing broadband at our new offices, and installing a new service over the still active old line at the old location; and we were very keen not to have the resulting two-week loss of broadband repeated.
Pledges written in blood were sought from the 'Account Manager', and in due course, we duly had no broadband for most of yesterday, and then discovered that we were being given another new line to replace the existing two lines; with different login credentials that we hadn't received.
It was very late when I got home, but thanks to the Technical Helpdesk we got the email back up and running very late last night.
Today, we are promised that the swap-over of the phone systems will leave us with a line for only a few minutes. I'm not holding my breath.
Thankfully the local staff are excellent, with one of them deciding to move forward the programming of the new phone system from the scheduled next Friday to today, on the reasonable grounds that the new system won't work when they switch it over today without being programmed.
(Updated 3/2/10 to improve the grammar slightly)
We were told that this would mean that we had two broadband lines overlapping for some time, before the old one was ceased. Our previous experience when we moved offices and transferred lines, had BT ceasing broadband at our new offices, and installing a new service over the still active old line at the old location; and we were very keen not to have the resulting two-week loss of broadband repeated.
Pledges written in blood were sought from the 'Account Manager', and in due course, we duly had no broadband for most of yesterday, and then discovered that we were being given another new line to replace the existing two lines; with different login credentials that we hadn't received.
It was very late when I got home, but thanks to the Technical Helpdesk we got the email back up and running very late last night.
Today, we are promised that the swap-over of the phone systems will leave us with a line for only a few minutes. I'm not holding my breath.
Thankfully the local staff are excellent, with one of them deciding to move forward the programming of the new phone system from the scheduled next Friday to today, on the reasonable grounds that the new system won't work when they switch it over today without being programmed.
(Updated 3/2/10 to improve the grammar slightly)
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