Hotels in the Western Isles
"Service and quality are a joke in Western Isles, says minister"
Just as well Mike Russell is not Tourism Minister. As someone who travels through the islands regularly, I have to disagree with him - service is very high, and the quality is getting progressively better. The only places I feel ripped off are in Edinburgh & Glasgow where they try to charge you £2.50+ for a scabby paper cup of brown water mis-described as coffee.
"There was criticism for arbitrary opening hours and surly bar service on the ferry from Oban to Barra."
Complain the the owners then! The owners being - of course - the Scottish Executive.
Now, perhaps, he understands what the rest of us have to put up with as a matter of course.
Just as well Mike Russell is not Tourism Minister. As someone who travels through the islands regularly, I have to disagree with him - service is very high, and the quality is getting progressively better. The only places I feel ripped off are in Edinburgh & Glasgow where they try to charge you £2.50+ for a scabby paper cup of brown water mis-described as coffee.
"There was criticism for arbitrary opening hours and surly bar service on the ferry from Oban to Barra."
Complain the the owners then! The owners being - of course - the Scottish Executive.
Now, perhaps, he understands what the rest of us have to put up with as a matter of course.
5 comments:
Presumably, Mike Russell never made it to Berneray, or he would have been even more scathing about customer service.
Or if we actually read past the out-of-context sensationalist headline and read what he actually said we find that he praised most of the hotels he was in and slated those that deserved it. So I feel Mike Russell has done nothing wrong - no the ones that have done something wrong is those that take part of a sentence out of context and try and distill a whole article/blog down to those few words.
I was travelling, with my children, from Caithness to Uig on Sunday and decided to stop en route for a meal. We eventually went to Saucy Mary's in Kyleakin where after waiting almost an hour we were served with most of what we ordered.
If you want bad service & surly (and useless) bar staff this is the place to go!
Living away for the last two years and returning for work, experienced all of the following:
freezing bedroom with carpet covered in the remains of a previous guest's poppadums;
antiquated bathroom complete with leaking toilet and no shower;
bedbugs (request for reduction refused);
no guest catering on Sunday;
chicken curry with the chicken missing;
overhearing a German gent being told in the Tourist Information that 'it's not my job to help with buses'.
Meanwhile visited Orkney and Shetland recently to discover such wonders as B&Bs offering free wi-fi and laundry facilities and tourist information offices with sofas, tea and coffee and internet terminals. Of course there are some great establishments around the islands, but there are a lot of terrible ones charging a high price, too. For the tourist experiencing the latter, what incentive to return, particularly if we jump to their defence?
This is great info to know.
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